If you forgot your Cigent PIN or exceeded the maximum number of consecutive failed attempts, a PIN reset can be initiated from the Cigent console by an administrator. The process will generate a special one time recovery PIN which needs to be communicated to the end user. Cigent for Windows will prompt the user for the recovery PIN and allow a new PIN to be entered.
- Cigent Plus subscription
- Cigent for Windows 3.2.1 or greater ( Earlier versions contact support. )
Login to the console ( https://central.cigent.com ) as an administrator and navigate to the Endpoints page.
Check the endpoint requiring a PIN reset and click Reset PIN button.
Verify the hostname in the popup then click Continue.
Copy the Recovery Code using the copy button.
Communicate the Recovery code to the user using a secure communications method.
Shortly after initiating the PIN reset process, the Cigent dashboard will display a message indicating a reset request has been initiated.
Click Reset PIN
Enter the Recovery PIN provided by the administrator and click Next.
Enter a new PIN and click Next.
Confirm your new PIN and click Accept.
You new PIN is now in effect.